Last updated: May 30, 2026
Soozo ("the Service") sells digital products and services - including subscription plans and prepaid usage credits - that are delivered electronically and made available for use immediately upon purchase.
Because our products are digital and consumed instantly, all purchases are final and non-refundable. By completing a purchase, you acknowledge that you are buying digital goods/services for immediate access and you expressly agree that no refunds will be provided, except where a refund is strictly required by applicable law.
Payments may be processed by our authorized payment providers, who may act as the merchant of record for your transaction. Where a refund is legally required, it will be returned to the original payment method through the same provider used at checkout.
Subscription fees are billed in advance on a recurring (monthly or annual) basis and are non-refundable, in whole or in part.
You may cancel your subscription at any time from your account billing settings. Cancellation stops all future renewals; your plan remains active until the end of the current billing period, after which no further charges are made.
We do not provide refunds or prorated credits for partial billing periods, unused time, plan downgrades, or failure to use the Service during an active subscription.
Credits (including subscription credit allowances and one-time top-up packs) are non-refundable once purchased, whether or not they have been used.
Credits have no cash value, cannot be exchanged for money, and are not transferable. Promotional, bonus, and free trial credits are likewise non-refundable.
Unused credits remaining at the time of cancellation, expiry, or account closure are forfeited and are not eligible for any refund.
While all sales are final, we will investigate and correct genuine billing errors. If you believe you were charged due to a clear technical error, a duplicate charge, or an unauthorized transaction, contact us at [email protected] with your account email, the date and amount of the charge, and a description of the issue.
We aim to review and respond to such requests within 5 business days. Where a correction is warranted, any approved refund is typically processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
Please contact us before initiating a chargeback or payment dispute. Filing a dispute without first contacting us may result in suspension or termination of your account while the matter is reviewed.
Generative AI outputs are inherently variable, and results may not always match your expectations. Dissatisfaction with AI-generated results, where the Service functioned as described, does not entitle you to a refund.
You are responsible for reviewing generation costs, which are displayed before each generation, before confirming any action that consumes credits.
Nothing in this policy limits or excludes any non-waivable rights you may have under applicable consumer protection laws in your jurisdiction.
Where mandatory local law grants you a right to a refund or a cooling-off period that cannot be waived, those legal rights take precedence over this policy.
We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes constitutes acceptance of the updated policy.
For any questions about this policy or billing, contact us at [email protected].